2004年以太网业务企业用户调查报告(2004 Enterprise User Survey on Ethernet Services)

I. INTRODUCTION AND KEY FINDINGS
　　1.1 Survey Scope and Objectives
　　1.2 Key Findings
　　1.3 Report Structure

II. CURRENT AND PLANNED USE OF DATA SERVICES
　　2.1 Service Usage: Survey Results
　　2.2 Analysis of Service Usage

III. PERCEIVED PROS AND CONS OF ETHERNET SERVICE
　　3.1 Rating the Pros and Cons
　　3.2 Attractions and Deterrents: Survey Results
　　3.3 Analysis of Attractions and Deterrents
　　3.4 Ethernet Resistors

IV. ATTITUDES TOWARD SPECIFIC ETHERNET SERVICES
　　4.1 Ethernet Private Lines
　　4.2 Ethernet Virtual Private Lines
　　4.3 Ethernet Private LANs
　　4.4 Ethernet Virtual Private LANs
　　4.5 User Expectations for Ethernet Service: Service Cost
　　4.6 Perceived Network and Application Security Risks

V. ATTITUDES TOWARD SERVICE INTERWORKING
　　5.1 Service Interworking: Survey Results
　　5.2 Analysis of Service Interworking Survey Results

VI. USER NEEDS AND COST EXPECTATIONS
　　6.1 Relative Importance of Performance Factors
　　6.2 Willingness to Pay for Ethernet QOS
　　6.3 Attitudes Toward Protected Services

APPENDICES
　　A Survey Methodology
　　B Legal Disclaimer

LIST OF FIGURES
　　SECTION I
　　　　Figure 1.1 Survey Respondents by Region
　　　　Figure 1.2 Scope of Business
　　　　Figure 1.3 Size of Organization
　　　　Figure 1.4 Respondent Job Functions
　　SECTION II
　　　　Figure 2.1 Use of Private Circuits
　　　　Figure 2.2 Use of Frame Relay Services
　　　　Figure 2.3 Use of ATM Services
　　　　Figure 2.4 Use of Ethernet Services From a Service Provider
　　　　Figure 2.5 Use of IP VPNs From a Service Provider
　　SECTION III
　　　　Figure 3.1 Attractions of Using Carrier Ethernet Service (All Respondents)
　　　　Figure 3.2 Potential Deterrents to Using Carrier Ethernet Service (All Respondents)
　　　　Figure 3.3 Attractions of Using Carrier Ethernet Service (Large Enterprises)
　　　　Figure 3.4 Potential Deterrents to Using Carrier Ethernet Service (Large Enterprises)
　　　　Figure 3.5 Factors That Influenced Decisions Not to Use Ethernet
　　　　Figure 3.6 Factors That Could Convert Users to Ethernet Service
　　SECTION IV
　　　　Figure 4.1 Attitudes Toward Ethernet Virtual Private Line Service (All Respondents)
　　　　Figure 4.2 Attitudes Toward Ethernet Virtual Private Line Service (Large Enterprises)
　　　　Figure 4.3 Price/Performance Switchover Points to Ethernet Service (All Respondents)
　　　　Figure 4.4 Price/Performance Switchover Points to Ethernet Service (Large Enterprises)
　　　　Figure 4.5 Perceived Risk of Ethernet Private Lines (All Respondents)
　　　　Figure 4.6 Perceived Risk of Ethernet Virtual Private Lines (All Respondents)
　　　　Figure 4.7 Perceived Risk of Ethernet Private LANs (All Respondents)
　　　　Figure 4.8 Perceived Risk of Ethernet Virtual Private LANs (All Respondents)
　　　　Figure 4.9 Perceived Risk of Ethernet Private Lines (Large Enterprises)
　　　　Figure 4.10 Perceived Risk of Ethernet Virtual Private Lines (Large Enterprises)
　　　　Figure 4.11 Perceived Risk of Ethernet Private LANs (Large Enterprises)
　　　　Figure 4.12 Perceived Risk of Ethernet Virtual Private LANs (Large Enterprises)
　　SECTION V
　　　　Figure 5.1 Service Interworking
　　　　Figure 5.2 Network Interworking
　　　　Figure 5.3 Importance of Service Interworking (All Respondents)
　　　　Figure 5.4 Importance of Service Interworking (Small to Medium Enterprises)
　　　　Figure 5.5 Importance of Service Interworking (Large Enterprises)
　　　　Figure 5.6 Importance of Service Interworking (10 Sites or Fewer)
　　　　Figure 5.7 Importance of Service Interworking (More Than 10 Sites)
　　SECTION VI
　　　　Figure 6.1 Relative Importance of Performance Factors (All Respondents)
　　　　Figure 6.2 Relative Importance of Performance Factors (Small to Medium Enterprises)
　　　　Figure 6.3 Relative Importance of Performance Factors (Large Enterprises)
　　　　Figure 6.4 Acceptable Price Premium for Ethernet QOS
　　　　Figure 6.5 Perceived Protection Needs for Ethernet Service
　　　　Figure 6.6 Acceptable Price Premium for Carrier-Managed Protection Service
　　APPENDIX A
　　　　Figure A.1 Respondent Company by Size