2005年运营支持系统研究报告(2005 OSS Market Perception Study)

I. INTRODUCTION AND KEY FINDINGS
　　1.1 Key Findings
　　1.2 Report Scope and Structure

II. OVERALL FINDINGS
　　2.1 Vendor Ratings Across Product Categories
　　2.2 Overall Analysis
　　2.3 Micromuse
　　2.4 Agilent Technologies
　　2.5 Hewlett-Packard
　　2.6 MetaSolv Software
　　2.7 Amdocs
　　2.8 IBM
　　2.9 Lucent Technologies
　　2.10 Telcordia Technologies
　　2.11 Top Startups

III. BILLING SYSTEMS
　　3.1 Overview
　　3.2 Survey Results
　　3.3 Analysis of Results
　　3.4 Respondent Comments

IV. MEDIATION SYSTEMS
　　4.1 Overview
　　4.2 Survey Results
　　4.3 Analysis of Results
　　4.4 Respondent Comments

V. REVENUE ASSURANCE & FRAUD MANAGEMENT SYSTEMS
　　5.1 Overview
　　5.2 Survey Results
　　5.3 Analysis of Results
　　5.4 Respondent Comments

VI. MIDDLEWARE SYSTEMS
　　6.1 Overview
　　6.2 Survey Results
　　6.3 Analysis of Results
　　6.4 Respondent Comments

VII. CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS
　　7.1 Overview
　　7.2 Survey Results
　　7.3 Analysis of Results
　　7.4 Respondent Comments

VIII. MULTIVENDOR ELEMENT MANAGEMENT SYSTEMS
　　8.1 Overview
　　8.2 Survey Results
　　8.3 Analysis of Results
　　8.4 Respondent Comments

IX. RESOURCE & INVENTORY MANAGEMENT SYSTEMS
　　9.1 Overview
　　9.2 Survey Results
　　9.3 Analysis of Results
　　9.4 Respondent Comments

X. SERVICE ASSURANCE：FAULT MANAGEMENT
　　10.1 Overview
　　10.2 Survey Results
　　10.3 Analysis of Results
　　10.4 Respondent Comments

XI. SERVICE ASSURANCE：PERFORMANCE MONITORING
　　11.1 Overview
　　11.2 Survey Results
　　11.3 Analysis of Results
　　11.4 Respondent Comments

XII. SERVICE ASSURANCE：SERVICE MANAGEMENT
　　12.1 Overview
　　12.2 Survey Results
　　12.3 Analysis of Results
　　12.4 Respondent Comments

XIII. SERVICE ASSURANCE：TEST & MEASUREMENT
　　13.1 Overview
　　13.2 Survey Results
　　13.3 Analysis of Results
　　13.4 Respondent Comments

XIV. SERVICE FULFILLMENT：SERVICE ACTIVATION
　　14.1 Overview
　　14.2 Survey Results
　　14.3 Analysis of Results
　　14.4 Respondent Comments

XV. SERVICE FULFILLMENT：SERVICE PROVISIONING
　　15.1 Overview
　　15.2 Survey Results
　　15.3 Analysis of Results
　　15.4 Respondent Comments

APPENDIX A：FULL SURVEY RESULTS

APPENDIX B：SURVEY METHODOLOGY
　　B.1 Survey Respondents
　　B.2 About the Rankings

APPENDIX C：LEGAL DISCLAIMER

LIST OF FIGURES
　　SECTION II
　　　　Figure 2.1 Average Ratings for Vendors in Four or More Product Categories
　　　　Figure 2.2 Top Vendors by Name Recognition
　　　　Figure 2.3 Top Vendors by Price Leadership
　　　　Figure 2.4 Top Vendors by Product Performance
　　　　Figure 2.5 Top Vendors by Product Quality & Reliability
　　　　Figure 2.6 Top Vendors by Service & Support
　　　　Figure 2.7 Top Startups by Product Category
　　SECTION III
　　　　Figure 3.1 Billing Systems – Overall Results
　　　　Figure 3.2 Leaders by Name Recognition
　　　　Figure 3.3 Leaders by Price
　　　　Figure 3.4 Leaders by Performance
　　　　Figure 3.5 Leaders by Quality/Reliability
　　　　Figure 3.6 Leaders by Service & Support
　　SECTION IV
　　　　Figure 4.1 Mediation Systems – Overall Results
　　SECTION V
　　　　Figure 5.1 Revenue Assurance & Fraud Management – Overall Results
　　SECTION VI
　　　　Figure 6.1 Middleware Systems – Overall Results
　　　　Figure 6.2 Leaders by Name Recognition
　　　　Figure 6.3 Leaders by Price
　　　　Figure 6.4 Leaders by Performance
　　　　Figure 6.5 Leaders by Quality/Reliability
　　　　Figure 6.6 Leaders by Service & Support
　　SECTION VII
　　　　Figure 7.1 CRM Systems – Overall Results
　　　　Figure 7.2 Leaders by Name Recognition
　　　　Figure 7.3 Leaders by Price
　　　　Figure 7.4 Leaders by Performance
　　　　Figure 7.5 Leaders by Quality/Reliability
　　　　Figure 7.6 Leaders by Service & Support
　　SECTION VIII
　　　　Figure 8.1 Multivendor Element Management Systems – Overall Results
　　　　Figure 8.2 Leaders by Name Recognition
　　　　Figure 8.3 Leaders by Price
　　　　Figure 8.4 Leaders by Performance
　　　　Figure 8.5 Leaders by Quality/Reliability
　　　　Figure 8.6 Leaders by Service & Support
　　SECTION IX
　　　　Figure 9.1 Resource & Inventory Management Systems – Overall Results
　　　　Figure 9.2 Leaders by Name Recognition
　　　　Figure 9.3 Leaders by Price
　　　　Figure 9.4 Leaders by Performance
　　　　Figure 9.5 Leaders by Quality/Reliability
　　　　Figure 9.6 Leaders by Service & Support
　　SECTION X
　　　　Figure 10.1 Fault Management – Overall Results
　　　　Figure 10.2 Leaders by Name Recognition
　　　　Figure 10.3 Leaders by Price
　　　　Figure 10.4 Leaders by Performance
　　　　Figure 10.5 Leaders by Quality/Reliability
　　　　Figure 10.6 Leaders by Service & Support
　　SECTION XI
　　　　Figure 11.1 Performance Monitoring – Overall Results
　　　　Figure 11.2 Leaders by Name Recognition
　　　　Figure 11.3 Leaders by Price
　　　　Figure 11.4 Leaders by Performance
　　　　Figure 11.5 Leaders by Quality/Reliability
　　　　Figure 11.6 Leaders by Service & Support
　　SECTION XII
　　　　Figure 12.1 Performance Monitoring – Overall Results
　　　　Figure 12.2 Leaders by Name Recognition
　　　　Figure 12.3 Leaders by Price
　　　　Figure 12.4 Leaders by Performance
　　　　Figure 12.5 Leaders by Quality/Reliability
　　　　Figure 12.6 Leaders by Service & Support
　　SECTION XIII
　　　　Figure 13.1 Test & Measurement – Overall Results
　　　　Figure 13.2 Leaders by Name Recognition
　　　　Figure 13.3 Leaders by Price
　　　　Figure 13.4 Leaders by Performance
　　　　Figure 13.5 Leaders by Quality/Reliability
　　　　Figure 13.6 Leaders by Service & Support
　　SECTION XIV
　　　　Figure 14.1 Service Activation – Overall Results
　　　　Figure 14.2 Leaders by Name Recognition
　　　　Figure 14.3 Leaders by Price
　　　　Figure 14.4 Leaders by Performance
　　　　Figure 14.5 Leaders by Quality/Reliability
　　　　Figure 14.6 Leaders by Service & Support
　　SECTION XV
　　　　Figure 15.1 Service Provisioning – Overall Results
　　　　Figure 15.2 Leaders by Name Recognition
　　　　Figure 15.3 Leaders by Price
　　　　Figure 15.4 Leaders by Performance
　　　　Figure 15.5 Leaders by Quality/Reliability
　　　　Figure 15.6 Leaders by Service & Support
　　APPENDIX A
　　　　Figure A.1 All Companies Covered
　　APPENDIX B
　　　　Figure B.1 Respondents by OSS Product Category
　　　　Figure B.2 Survey Respondents by Geographic Region (76 Total Respondents)
　　　　Figure B.3 Survey Respondents by Service Provider Type
　　　　Figure B.4 Survey Respondents by Size of Organization (Number of Employees)
　　　　Figure B.5 Survey Respondents by Job Function
　　　　Figure B.6 Relative Importance of Leadership Metrics